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Terms of service

Last updated: 14 April 2026

1. ABOUT US

This website is operated by The London Christmas Company (“we”, “us”, “our”).

Registered address:
71–75 Shelton Street
London
WC2H 9JQ
United Kingdom

By accessing or using our website, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms of Service.

2. SCOPE OF THESE TERMS

These Terms govern:

  • Use of our website

  • Orders placed through the website or by telephone

  • The sale and supply of our products

They should be read alongside our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any product-specific information, care guidance, or usage instructions provided on our website, packaging, labels, or inserts.

Where referenced, those policies form part of these Terms.

3. USE OF THE WEBSITE

The content on this website is provided for general information and personal use only. We reserve the right to amend website content, product descriptions, pricing, or availability at any time without prior notice.

While we take reasonable care to ensure accuracy, we do not guarantee that all information on the website is complete, current, or free from errors. Typographical, pricing, or system errors may occur and do not form part of a binding contract.

4. PAYMENTS & SECURITY

Our payment systems are secure and comply with applicable industry standards, including the Payment Card Industry Data Security Standard (PCI DSS). We do not store full payment card details.

For assistance, please contact:
hello@londonchristmascompany.com

5. CONTRACT FORMATION & ORDER ACCEPTANCE

Placing an order constitutes an offer to purchase our products.

A legally binding contract is formed only when we accept your order by taking steps to fulfil it, including preparing the goods for shipment or dispatch.

We may provide confirmation of acceptance and fulfilment by email or other durable means, where available. Proof of dispatch or fulfilment can be provided on request.

We reserve the right to decline or cancel orders prior to acceptance, including where:

  • Payment authorisation fails

  • A pricing or listing error is identified

  • The product is unavailable

  • We reasonably suspect fraudulent or unauthorised activity

If payment has been taken for a cancelled order, a full refund will be issued.

6. PRODUCT DESCRIPTIONS & ARTISTIC VARIATION

Many of our products are handcrafted or artist-finished. As such:

  • Colours, finishes, and decorative details may vary slightly

  • Product images are illustrative and may not represent every detail exactly

Such variations are inherent to the nature of the products and do not constitute defects.

Prices are subject to change without notice but will not affect orders already accepted.

7. PRODUCT USE, SAFETY & CARE

Our products are decorative items intended for display and collection by adults.

They are not toys and are not suitable for children.

Product-specific care instructions, safety information, and usage guidance are provided on:

  • Product pages

  • Packaging

  • Labels and inserts supplied with the product

These materials form part of the contract between you and The London Christmas Company.

Failure to follow provided care and handling instructions may result in damage to the product and may affect your entitlement to a refund or replacement.

8. FAULTY OR INCORRECT ITEMS

Our products are manufactured and inspected to high standards. If you believe an item is faulty or incorrect, please contact us promptly with details of the issue.

Where goods are confirmed to be faulty or not as described, we will offer a repair, replacement, or refund in accordance with applicable consumer law and our Returns & Refunds Policy.

9. CANCELLATION & RETURNS

Your cancellation and return rights are governed by our Returns & Refunds Policy, which sets out:

  • Statutory rights for UK and EU consumers

  • Our 30-day returns policy

  • Conditions for international returns

Nothing in these Terms limits any statutory rights you may have where applicable.

10. INTELLECTUAL PROPERTY

All content on this website, including designs, text, graphics, images, logos, and layout, is owned by or licensed to The London Christmas Company.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

Unauthorised use may result in legal action.

11. THIRD-PARTY LINKS

This website may contain links to third-party websites for convenience. We do not endorse and are not responsible for the content, policies, or practices of third-party sites.

Accessing third-party websites is at your own risk.

12. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded by law

Subject to the above, we shall not be liable for indirect, incidental, or consequential losses arising from use of the website or purchase of products.

Our total liability shall not exceed the value of the order to which the claim relates.

13. GOVERNING LAW & JURISDICTION

These Terms are governed by and construed in accordance with the laws of England and Wales.

Where permitted by law, the courts of England and Wales shall have exclusive jurisdiction. Consumers may also bring proceedings in their country of residence where mandatory local consumer law applies.

14. CHANGES TO THESE TERMS

We reserve the right to amend these Terms of Service at any time. Updated terms will be posted on our website and will apply from the date of publication.

15. CONTACT US

If you have any questions about these Terms of Service, please contact:

Email: hello@londonchristmascompany.com